Job Title: Product Manager Post paid

Department:
Marketing and Strategy
Location:
Lagos
Job Description:


* Input into the development and implementation of business strategies from a product perspective
* Identify current and evolving opportunities for mobile operators
* Monitor, track and evaluate strategies for customer acquisition, spend and loyalty from a product perspective
* Manage the assigned product requirements process including elicitation, analysis and specifications
* Implement more efficient methods for developing product specifications and market strategies
* Define the needs of the target segment to be delivered via postpaid platforms and conceive wow services to meet such needs in alignment with MTNN objectives and business plan
* Create product/service requirement documents to facilitate implementation : Define, document and develop products, services and applications for customers on post paid platform
* Include market requirement documents, feature descriptions and use cases, storyboards and data flow diagrams
* Negotiate rules with market segments and technical teams ensuring that the customer needs are met while optimizing platforms and resources in the medium term
* Drive the creation and execution of cross functional project plans for product build and release
* Manage issues and risks in project and proactively communicate to project team and management
* Oversee the design, development and implementation of business and technical processes related to new products
* Analyze campaign and customer data to provide conclusions, implications and actionable recommendations designed to improve the quality of future relationship and service to customers
* Develop product quality acceptance criteria and ensure compliance of all assigned developments
* Review product releases (post-implementation) to ensure that documentation and product functionality are consistent
* Drive successful launch of product and participate in key sales situations for the product
* Refine products continuously to take advantage of untapped revenue opportunities within the Postpaid segment
* Monitor, analyze and report on relevant competitors, customer and market data using primary or third party research
* Provide insight on strategic impact of competitive actions and customer and market trends
* Input content, positioning and messaging for relevant customer loyalty and product activities, ensuring that internal and external communications align with and resonate with the target audience
* Evaluate viability of identified partnering opportunities for complementary third –party products to broaden company’s product line
* Manage suppliers directly or indirectly (where required) for product delivery
* Input effectively to system selection and validation
* Forecast in conjunction with Marketing Services/Business Intelligence, Business implications of new products, services and applications

Job Conditions: International and national travel Long working hours Open plan office
Reporting To: Head Product and Data Services
Required Skills:


* Eight(8) years work experience of which:
* Three(3) years in Product Design or Service creation and management preferably within the wireless/mobile industry
* Product Development, Marketing and Project Management experience
* Marketing or Strategy Consulting
* Articulate understanding of systems, networks and mobile telecoms and mobile applications very useful

Employment Status :
Permanent
Qualification:
A first degree in any Social Science discipline, Engineering or Computer Science

This vacancy expires on 9/23/2008
Apply online at www.mtnonline.com/careers